Emergency Resources and Help Lines

Emergency Resources and Help Lines

These resources provide help or information during a disaster or emergency. If you are experiencing an immediate emergency, dial 9-1-1. Please call the numbers and/or visit the websites listed below for more information on these important resources. 

Emergency Measures Organization: 1-877-894-0385 (daytime only)

The Emergency Measures Organization (EMO) helps ensure the public safety of people, property, and the environment during an emergency such as a hurricane, flood, or major winter storm. For more information, click here. https://www.princeedwardisland.ca/en/information/justice-and-public-safety/emergency-measures-organization

COVID-19 Information Line: 1-833-533-9333

For general questions about COVID-19.

For more information, click here. www.princeedwardisland.ca/en/topic/covid-19. 

PEI Family Violence Prevention Services: 1-800-240-9894

Anderson House is the provincial emergency shelter for women and children who are experiencing physical, emotional or sexual abuse in their lives. Services are available 24 hours a day, 7 days a week. Staff provide confidential one-on-one support and information.

For more information, click here. https://www.fvps.ca/ 

PEI Rape and Sexual Assault Centre: 1-888-368-8055

Confidential counselling service for victims of rape and sexual assault.

For more information, click here. https://www.peirsac.org/ 

Emergency Shelter: 1-833-220-4722

Individuals in urgent need of overnight shelter can call the toll-free referral hotline.For more information on emergency shelter, click here. https://www.princeedwardisland.ca/sites/default/files/publications/helping_tree.pdf

Bridge the gapp (online only)

An online resource designed to support mental wellness.

For more information, click here. https://pei.bridgethegapp.ca/ 

Kids Help Phone: 1-800-668-6868

24 hour, bilingual, confidential and anonymous telephone and online counselling service for children and youth.

For more information, click here. https://kidshelpphone.ca/ 

Island Help Line: 1-800-218-2855

24 hour, bilingual and confidential telephone service that provides information, support or help to Islanders who are in a crisis – feeling depressed or thinking about suicide.

For more information, click here. https://www.theislandhelpline.com/ 

Child Protection: 1-877-341-3101 (after hours, 1-800-341-6868)

If you suspect a child is in need of protection from abuse or neglect, you are legally required to contact Child and Family Services. 

For more information, click here. https://www.princeedwardisland.ca/en/information/social-development-and-housing/child-protection 

Adult Protection

If you suspect a vulnerable adult is in need of protection from abuse or neglect, you can report your concern to Adult Protection at any Home Care office across PEI. 

Souris: (902) 687-7096

Three Rivers: (902) 838-0786

Charlottetown: (902) 368-4790

Summerside: (902) 888-8440

O'Leary: (902) 859-8730

For more information, click here. https://www.princeedwardisland.ca/en/information/health-pei/adult-protection-program 

Gambling Support Line: 1-855-255-4255

24 hour, toll-free, confidential telephone service with a licensed social worker for problem gambling counselling and crisis intervention. 

For more information, click here. https://www.princeedwardisland.ca/en/information/health-and-wellness/gambling-support-information 

Poison Control: 1-800-565-8161

24 hour, free, confidential telephone service for families and health care professionals for suspected poisoning or exposures to toxins.

For more information, click here. https://iwkpoisoncentre.ca/ 

Mental Health and Addictions Phone Line: 1-833-553-6983

Calls are answered by trained mental health professionals (a registered nurse or a social worker) 24 hours a day, 7 days a week.

For more information, click here. https://www.princeedwardisland.ca/en/information/health-pei/addiction-services 

2-1-1 PEI

211 PEI is a free, confidential service, that provides information on social, government, and non-urgent health services. 211 PEI also maintains a website with directories of useful information. 

For more information, click here. https://pe.211.ca/ 

8-1-1 Telehealth (non-emergency)

Call 8-1-1 to speak with a registered nurse for non-emergency health information and advice. The service is available 24 hours a day to answer health questions over the phone. Dial 7-1-1 (TTY), if you are hearing impaired.

For more information, click here. https://www.princeedwardisland.ca/en/information/health-and-wellness/811-telehealth 

9-1-1 Emergency (ambulance, fire, police)

Call 9-1-1 to report a fire, crime or health emergency for immediate help. Operators will ask about the emergency and dispatch the police, fire department and/or an ambulance, as needed. The service is available 24 hours a day, seven days a week.

For more information, click here. https://www.princeedwardisland.ca/en/information/justice-and-public-safety/911-administration-office